Refund policy

Order and Shipping terms
We would request users to read the product description and specifications before they make any purchase. In case of any queries regarding your product or order you can drop an email to cs@hobbytoys.co
Shortly after you have placed an order, you’ll receive Order Confirmation e-mail with order number and purchase details. Please put this in a safe place, in the event you need it for reference or contact us.

Shipping & Delivery
Hobbytoys uses logistics partners such as FedEx, DTDC, Aramex, India for product deliveries across India. The partner may change depending on the serviceable area. All courier orders are carefully wrapped, packed and dispatched from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you track your delivery. Standard delivery and brand disclaimers apply.

In the event the address, contact no., customer details, Pin code provided is wrong or incomplete, we regret to inform we will be unable to deliver your gifts. Courier partners sometimes have some delays due to holidays and strikes. We try our best to use the best services but some delays are unavoidable.

Products are delivered across all major cities in India as per timelines defined in the product delivery instructions. Our delivery timelines range from 2 days to 7 days depending on the location of delivery and product type. However, we make every attempt to be upfront to mention you realistic timelines. We request you to kindly check the location and timelines before you place an order.

There are exceptions where we wont be able to deliver or guarantee delivery to some remote locations within India, which will be mentioned in the delivery instructions on the product page. You can check the delivery area by typing the pin code in the product page.

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. Before major national holidays, we recommend that you place your orders at least 3-5 days in advance to avoid any inconvenience.